Social Services

Social Services

5130 E. Main Street
Batavia, NY 14020

General Number: (585) 344-2580
General TDD for the Hearing Impaired (585) 344-2580
Adult/Children's Services (585) 344-2580
Child Support Enforcement 1-888-208-4485
Home Energy Assistance Program (HEAP)(585) 344-2580  EXT. 6524
PA/MA/SNAP (585) 344-2587
Fax (585) 343-5548



The Genesee County Department of Social Services provides a wide range of financial assistance and social service programs to the needy and vulnerable citizens of our County. The Department is responsible for a significant part of the "social safety net" which insures that basic human needs will be met. Federal and state laws and regulations mandate virtually all our programs and services.


Our purpose is to help people care adequately for themselves and family members with the least level of assistance and government intervention possible.


Our mission is to provide assistance and opportunities for improved quality of life for individuals and families through financial, supportive, and protective services. We strive to maintain an organization which promotes self-sufficiency while respecting human dignity and privacy. Excellence will be pursued through continuous improvement, cooperation and teamwork.


  1. An emphasis on excellence of service and continuous improvement.
  2. A workplace environment of mutual respect and trust.
  3. Constant development of our skills and capabilities.
  4. Putting people doing the job in charge of the work process.
  5. Teamwork.

Now accepting online
Child Support

   Child support    

A convenience fee will apply.